Howdy! My name is Jeremey. I’ve spent the past 8 years and counting leading teams and delighting customers. Currently, I’m a Support Engineering Manager over at Zapier, helping humans get more done (and save time!) through automation.
Prior to joining Zapier, I lead various teams across Support functions at Automattic for 7 years.
I’m a strong proponent of Support-Driven Growth. I believe the Support function can be a strong value driver and feedback avenue within any business. I think Support teams should get more involved with other business units at a deeper level.
I also believe leadership is important and critical to the success of an organization. Leadership doesn’t need a title, and anyone within any level can be a leader.
I write about the intersection of Support, Product, and Leadership. I also share books I’m currently reading and notes when I think they’d be helpful to others.
I’d love to hear from you! You can find my email on this page. Otherwise, if you want to stay up to date, you can subscribe from this page (or use the sidebar).