Weekly writing about efficient and effective operations.

Hi – I’m Jeremey DuVall 👋 I lead the customer experience efforts over at Ness 🦕. We’re focused on making wellcare more affordable and accessible. Prior to that, I led Support teams at Automattic and Zapier.

Get my email. Every Sunday, I write a long-form essay about helping customers, solving problems, and building great products. 👇

Recent Essays

P.S. Looking for all of them? Check here.