Weekly writing about efficient and effective operations.
Hi – I’m Jeremey DuVall 👋 I lead the customer experience efforts over at Ness 🦕. We’re focused on making wellcare more affordable and accessible. Prior to that, I led Support teams at Automattic and Zapier.
Get my email. Every Sunday, I write a long-form essay about helping customers, solving problems, and building great products. 👇
Recent Essays
P.S. Looking for all of them? Check here.
- Everyone's talking but no one hears the same thing.
- Juicy problems lure us into problem solving. But, what if the right move is to do…nothing?
- Ideas around giving away your job, scaling yourself, and investing in the success of those around you.
- Placing strategy bets and building confidence that you're heading in the right direction
- The fundamental cycle that keeps every business unit running