Howdy! My name is Jeremey. I’ve spent the past 8 years and counting leading teams and delighting customers. Currently, I’m a Support Engineering Manager over at Zapier, helping humans get more done (and save time!) through automation.
Prior to joining Zapier, I lead various teams across Support functions at Automattic for 7 years.
I’m a strong proponent of Support-Driven Growth. I believe the Support function can be a strong value driver and feedback avenue within any business. I think Support teams should get more involved with other business units at a deeper level.
I also believe leadership is important and critical to the success of an organization. Leadership doesn’t need a title, and anyone within any level can be a leader.