Customer-focused problem solver.
Hi – I’m Jeremey DuVall ð I lead the customer experience efforts over at Ness ðĶ. We’re focused on making wellcare more affordable and accessible. Prior to that, I led Support teams at Automattic and Zapier.
Get my email. Every Sunday, I write a long-form essay about helping customers, solving problems, and building great products. ð
Recent Essays
P.S. Looking for all of them? Check here.
- Placing strategy bets and building confidence that you're heading in the right direction
- The fundamental cycle that keeps every business unit running
- Some of what I've learned from the books I've read thus far this year
- Because they deserve someone on their side advocating and sponsoring them along the way
- Slapping a definition on the term and applying it to a real-life situation of modeling Support volume.