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Leading teams, Delighting customers.

And writing about what I learn along the way.

I’ve spent the past 9 years leading remote, customer-facing teams in Support at places like Automattic, Zapier, and (currently) Ness. I constantly try to share what I’m learning. Start with the blog, subscribe to the newsletter, or check out what I’m reading.

Everything I’m learning about leading high-performing Support teams.

Each month, I put together an email discussing trends at the intersection of Support, Product, and Leadership that catch my attention.

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