Product Management
As a product manager, I help consumer SaaS companies delight customers and grow their business.
🦸♂️ My specific superpowers: 1) understanding customer behavior using quantitative and qualitative data and 2) defining a coherent strategy.
Here are a few of my favorite launches keeping in mind that Product is a team sport.
Ness
I joined the Founding Team at a seed-stage startup and led a 5-person Engineering and Design team, owning the product roadmaps for growth and engagement.
Created a new way for Ness card members to redeem their points. Previously, they were restricted to a set of 75+ merchants. Now, they could “pay off” any healthy purchase.
Introduced a new filtering behavior allowing Ness cardmembers to navigate our 75+ item reward catalog more easily, resulting in a 2x increase in DAU.
🩺 HSA pay
Built the first-ever HSA integration with a credit card, allowing customers to reimburse HSA-eligible expenses directly within the app.
Rebuilt the entire credit card application and tweaked the UI to increase conversion by 100%.
WordPress.com
I led customer-facing and cross-functional teams responsible for the WordPress.com SaaS product. This was my first “product manager” experience, which hooked me.
Leading a cross-functional team across Marketing, Engineering, and Support, I led an initiative to cut churn for Business customers by 50% and launch live onboarding, now a standalone, revenue-generating product.
🎨 Theming headstart
I spearheaded an effort to improve the theming experience. We interviewed 20 customers in-person in Austin, Texas, and worked with our product team to launch Headstart, a functionality that made theme activation infinitely easier.
Kind words
“Jeremey is super crispy and organized, extremely thoughtful and forward-thinking, and learns new things lightning quick. He’s also just the best person and team member and I feel very blessed to have now worked with him twice.”
Derek Flanzraich (Founder, CEO)
“Jeremey is a rare mix of energy, quality, passion, speed, and depth – an inspiring colleague and a real joy to work with.”
Jessica Carta (Head of Product)
“Jeremey is a true operator, an empathetic people leader, and highly technical. He has an insatiable drive to figure things out, and is incredibly reliable. I would literally work with Jeremey again in a heartbeat.”
Katherine Lynch (Co-Founder, COO)
“As my manager, Jeremey demonstrated incredibly high EQ, provided constant constructive feedback that helped me to build my skills even more, was a constant cheerleader, and perpetual coach, developer, and source of support.”
Louisa Adams (CX Manager)
“Jeremey had a unique ability to dive into any problem and figure out a path forward. His strong communication skills, dedication, and ability to drive cross-functional collaboration made a huge impact on our team’s productivity and overall success.”
Kenneth So (Co-Founder, Chief Experience Officer)