I really enjoyed this article from Eugene Wei about the power of rhetoric. He cites the perennial question: Walk up to anyone in the company in the hallway and ask them if they know what their current top priority or…
Automattic and a few of my colleagues were recently featured in an article on the Wall Street Journal titled “Why Remote Work Can’t Be Stopped”: “…data indicates that the remote-work trend in the U.S. labor force is inexorable, aided by ever-better tools…
Alvin Hsia breaks down some of the most popular cognitive biases and how they can play into product development: Cognitive biases arise when a mental shortcut generates an incomplete or inaccurate judgement. He references Kahneman’s Thinking Fast and Slow, which I would highly…
I recently came across a presentation from Sarah Tavel at Greylock Partners titled The Hierarchy of Engagement. It’s a talk she gave at the Habit Summit. The purpose of the hierarchy is simple: As companies move up the hierarchy, their products become…
Day Zero is the minimum set of tasks a user must complete before they realize the full value of your product. Customers that don’t reach Day Zero are more likely to churn because it is harder for them to see…
Mark Hedlund dropped some thoughts on Twitter that I’ve seen re-shared quite a bit. It’s titled Management in Ten Tweets and contains a lot of awesome, actionable pieces for leaders. Reiterating the first tweet, “Management is hard. Doing it well…
So I kind of just made it up as I went along. Instead of trying to map out a career path and worrying about where I was going to be in five or ten years, I followed my interests and…
There’s a lot of talk about using computer bots for customer support at the moment. Bots and A.I. are the new thing and garnering quite a bit of media attention. This article from Paul Adams on Intercom summarized many of my thoughts: Bots have…
Although the title of this post is influenced by Drucker (again), I actually want to share two articles I’ve come across recently on time management and “time reflection” (if that’s a phrase). The first is by Julie Zhou on Medium—What do…
This was a cool experiment to read about by John Resig and something I’ve definitely struggled with myself: There were a few major problems with how I was working on my side projects. I was primarily working on them during the…