On Journaling
Recently, outside of solely blogging here, I’ve been keeping a personal journal on the side. It’s been a mix of DayOne posts and a separate WordPress.com blog that I have set to private. I’ve found it to be really helpful…
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Evolution of Blogging
Let’s face it — in the past 12 years or so, the idea of blogging has been bastardized by one and all. We continue to confuse blogging as using “WordPress” or using phrases like “told me” or “I asked.” It is news releases repackaged and republished,…
Support as Creation
Too many companies pigeonhole customer support as just answering questions. It’s a cost center they believe exists only to maintain the status quo of customer happiness. This definition misses something powerful. Great support is an act of creation. Andrew Spittle on the other meaning…
Building an “Us First” Attitude
“You can accomplish anything in life provided that you do not mind who gets the credit. Harry Truman” In the past, the bulk of my work has centered around me as a individual. My paychecks were largely tied to my…