Tag Support Driven

Tools I Use to Manage My Time

This week’s Support Driven writing challenge is all about productivity. The prompt: “What tools do you use to manage your tasks and time?” I’m a productivity nerd. I’ll admit it. I spend far too much time reading books and blogs about various workflows…

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My Winding Path to Customer Support

This is part of the 2016 Support Driven writing challenge. Here’s the prompt: “History: Our history shapes us — what path led you to Support? Was it a planned career? Or did you happen upon it?” I just passed my three…

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