Tag All Hands Support

Older Posts
November 17, 2016

How Can You Make Developers Care About the End-User?

I’m in the middle of reading Switch: How to Change When Change is Hard (highly recommend) is Hard by Chip and Dan Heath. It’s a really great read about behavior change. A key piece to behavior change as Chip and Dan…

Older Posts
August 30, 2016

How All Hands Support Works at Automattic

We now have close to 300 non-support employees at Automattic. Yet, each year most one of them (even Matt, our CEO) helps out in support. It’s a practice commonly known as “All Hands Support” (also referred to as Support Weeks at Automattic). I’ve…