A fellow Automattician passed along this older HBR article that originally appeared in 1974. In the piece, the author describes how managers …
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On High Standards (Part 2)
Yesterday, I shared two takeaways related to high standards based on a few recent podcasts. It’s okay to have high standards and to hold …
A Few Related Thoughts on High Standards
After some discussion on this post, I wrote a follow-up post here—On High Standards (Part 2). It expands on some elements this post …
Four Questions Worth Asking
In a recent episode of his podcast, Tim Ferriss recounted a discussion he had with executive coach Jerry Colonna. In that discussion, …
A Step-by-Step Outline for Starting a Tough Conversation
Let's say you need to deliver some critical feedback. How do you kick off the conversation? Maybe you get straight to the point and rip …
A Checklist to Follow After Success
The story of Michael Eisner is a compelling one. It's a story of a quick rise to become one of the most powerful men in Hollywood, and a …
What Does “Buy In” Really Mean?
My colleague over at Automattic, Simon, recently kicked off a discussion inspired by this talk by Janice Fraser at Mind the Product. The …
2018 Retrospective
Each year, I set aside an hour or two to reflect back on the previous year and look forward to everything I want to accomplish over the …
Designing for the Extremes
Having worked in Customer Support for some time now, I've become quite obsessed with customer experience. I'm the nerd that notices bugs in …