My colleague over at Automattic, Simon, recently kicked off a discussion inspired by this talk by Janice Fraser at Mind the Product. The talk expands on three key points related to work and life, but it was her final point that stuck out – “You Don’t Get Buy-in in a…
Each year, I set aside an hour or two to reflect back on the previous year and look forward to everything I want to accomplish over the upcoming year. I’ve been doing this since 2015, and it’s been a helpful exercise to focus my energy heading into the new year.…
A quick thought exercise around customer experience modeled after a tiny startup called Airbnb.
We break down the two types of delegation outlined in The 7 Habits of Highly Effective People - Gofer and Stewardship - and the keys to effectively delegating to teammates.
Multi-tasking is to productivity as smoking is to health. If your goal is to get anything done, goes the popular notion, single-tasking is the path to success.
Over the past five months, my wife and I have been adjusting to our roles as new parents. It’s a stressful gig! There are endless amounts of diapers, sleepless nights, and fits of crying for no apparent reason. Of course, there are also moments that make it all worthwhile –…
In the 19th century, Francis Cabot Lowell stole an idea. More importantly, he stole an idea from Britain and brought it back to the United States, largely transforming the American economy.
10 short pieces of life advice that I've stolen from smart people.
Building an amazing customer experience of course isn't easy. If it were easy, everyone would do it. It's certainly worth it unless you have a monopoly on your customers. In that case, they have to choose you until a competitor arrives (which will happen).
Everyone has their own definition of leadership. In my mind, here are the three roles every great leader fills for their team.