A quick thought exercise around customer experience modeled after a tiny startup called Airbnb.
We break down the two types of delegation outlined in The 7 Habits of Highly Effective People - Gofer and Stewardship - and the keys to effectively delegating to teammates.
Multi-tasking is to productivity as smoking is to health. If your goal is to get anything done, goes the popular notion, single-tasking is the path to success.
In the 19th century, Francis Cabot Lowell stole an idea. More importantly, he stole an idea from Britain and brought it back to the United States, largely transforming the American economy.
10 short pieces of life advice that I've stolen from smart people.
Building an amazing customer experience of course isn't easy. If it were easy, everyone would do it. It's certainly worth it unless you have a monopoly on your customers. In that case, they have to choose you until a competitor arrives (which will happen).
Everyone has their own definition of leadership. In my mind, here are the three roles every great leader fills for their team.