What Does “Buy In” Really Mean?

My colleague over at Automattic, Simon, recently kicked off a discussion inspired by this talk by Janice Fraser at Mind the Product. The talk expands on three key points related to work and life, but it was her final point that stuck out – “You Don’t Get Buy-in in a…

2018 Retrospective

Each year, I set aside an hour or two to reflect back on the previous year and look forward to everything I want to accomplish over the upcoming year. I’ve been doing this since 2015, and it’s been a helpful exercise to focus my energy heading into the new year.…

Don’t steal success from your teammates

We break down the two types of delegation outlined in The 7 Habits of Highly Effective People - Gofer and Stewardship - and the keys to effectively delegating to teammates.

Juggling Roles

Multi-tasking is to productivity as smoking is to health. If your goal is to get anything done, goes the popular notion, single-tasking is the path to success.

Humility and Curiosity

Over the past five months, my wife and I have been adjusting to our roles as new parents. It’s a stressful gig! There are endless amounts of diapers, sleepless nights, and fits of crying for no apparent reason. Of course, there are also moments that make it all worthwhile –…

How (and Why) Do You Protect an Idea?

In the 19th century, Francis Cabot Lowell stole an idea. More importantly, he stole an idea from Britain and brought it back to the United States, largely transforming the American economy.

Why You Should Be Obsessed With the Frontline of Your Business

Building an amazing customer experience of course isn't easy. If it were easy, everyone would do it. It's certainly worth it unless you have a monopoly on your customers. In that case, they have to choose you until a competitor arrives (which will happen).