Some common themes I write about include leading teams, delighting customers, and becoming a better person.
If you’re looking for a place to start, here are the top posts people have found useful:
- Do Hard Things With Good People (and Other Life Maxims I’ve Borrowed)
- Tame Your Advice Monster
- Don’t steal success from your teammates
- Proving Your Value at Work — Why It’s So Hard and How to Do it Anyway
Here’s all articles from newest to oldest.
- On Re-Reading and The Book Quantity Trap
- The Importance of Keeping a Moral Ledger
- Taming Your Advice Monster
- Make Your Work Easy to Find
- Could We Go Faster?
- Lessons Learned From the Netflix Culture
- The Art of the Awkward 1:1
- Leadership and Value Add Disease
- Churchill on Leading With Calm During a Crisis
- Peterson on Comparison
- Foundational career skills
- Mental Models for Any Time
- A Few Random Thoughts in Reading
- The Positive Impact Test
- Two Criteria for Believability
- Three Routines for Right Now
- The Care and Feeding of Monkeys
- On High Standards (Part 2)
- A Few Related Thoughts on High Standards
- Four Questions Worth Asking
- A Step-by-Step Outline for Starting a Tough Conversation
- A Checklist to Follow After Success
- What Does “Buy In” Really Mean?
- 2018 Retrospective
- Designing for the Extremes
- Don’t steal success from your teammates
- Juggling Roles
- Humility and Curiosity
- How (and Why) Do You Protect an Idea?
- Do Hard Things With Good People (and Other Life Maxims I’ve Borrowed)
- Why You Should Be Obsessed With the Frontline of Your Business
- The critical roles of a leader
- The toxic tandem in leadership
- 2017 Retrospective
- Create More Value Than You Consume
- Building a Photo Site With GatsbyJS Part 4 – Building a Grid Photo Layout
- Building a Photo Site With GatsbyJS Part 3 – Building the Header
- Building With GatsbyJS Part 2 – Determining the Layout and Understanding GraphQL Queries
- Building a Photo Site With GatsbyJS and the WordPress.com API
- Experimenting With GatsbyJS and the WordPress.com API
- A Refresh to My GTD System
- Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com
- Building a Rock Solid Career Reputation
- A Comprehensive Look at How to Give Better Feedback
- Be Unnecessary (And Two More Tricky Leadership Principles)
- The Failure of Kodak: Why New Ideas Feel Risky
- The Planning Fallacy: Why We Overcommit And How to Stop
- You’re Not That Great (aka How to Stay Grounded)
- How to Avoid Decision Fatigue by Setting Default Habits
- What’s your creative advantage?
- How to Kickstart a Feedback Culture on Your Team
- Moving Up the Care Personally Axis (Radical Candor)
- Do You Raise the Average?
- Here’s a Wacky Exercise: Try Writing Your Own Eulogy
- The Unpracticed Art of Receiving Feedback
- Using Rhetoric to Amplify Your Message
- Who is setting your standards?
- Cus D’Amato on the Difference Between a Hero and a Coward
- Why Remote Work Can’t Be Stopped
- What does the finish line look like?
- One free way to increase motivation
- Focus on the hard part
- Building Many Different Career Ladders
- Establishing forward momentum
- Changing Your Base Assumptions
- I don’t know how…
- Behavioral or Attitudinal Loyalty
- Creating your own luck
- Fred Kofman on Why Your Job Is Not Your Job
- Effort, Tactical, or Adaptive Goals
- What if no one shows up?
- The precursor to giving feedback
- Spend time evaluating successes
- Script the Critical Moves
- Reverting back to what made you successful
- What about the customer’s that don’t say anything?
- The wrong incentives and workplace motivation
- Two Polarizing Customer Support Examples
- Reading for Your Weekend
- Find the Gap
- New Experiment: Let’s learn together
- Solve the problems you have…
- Give yourself a second score
- The first part is usually hard
- What skills are worth paying for?
- Come With a Blank Slate
- The Three Forms of Feedback
- How to keep and grow great customer support talent
- The Irrational User
- Receiving Feedback as a Team Lead
- Hierarchy of Engagement
- Our Thanksgiving Day Celebration
- Day Zero: A new way to define customer success
- Jeff Vincent on solving customer problems
- How Can You Make Developers Care About the End-User?
- Management in Ten Tweets
- Give Them a Chance to Disappoint You
- The way we think about charity is dead wrong
- Tools I Use to Manage My Time
- How I’ve Managed to Grow My Career Without Managing People
If you can’t find what you’re looking for, try a search.
