Jeremey DuVall

My colleague over at Automattic, Simon, recently kicked off a discussion inspired by this talk by Janice Fraser at Mind the Product. The talk expands on three key points related to work and life, but it was her final point…

Each year, I set aside an hour or two to reflect back on the previous year and look forward to everything I want to accomplish over the upcoming year. I’ve been doing this since 2015, and it’s been a helpful…

A quick thought exercise around customer experience modeled after a tiny startup called Airbnb.

In the 19th century, Francis Cabot Lowell stole an idea. More importantly, he stole an idea from Britain and brought it back to the United States, largely transforming the American economy.

10 short pieces of life advice that I've stolen from smart people.

Building an amazing customer experience of course isn't easy. If it were easy, everyone would do it. It's certainly worth it unless you have a monopoly on your customers. In that case, they have to choose you until a competitor arrives (which will happen).