Leave Decision Breadcrumbs for Your Team
A framework for better decision making within your team by regularly communicating context instead of waiting for big inflection points.
Jeremey DuVall
Jeremey is a Support guy at Zapier, Dad, and CrossFitter. He blogs about leading teams, delighting customers, and becoming a better human.
Building a “Battlefield-Like Sense of Camaraderie”
Using research from Google, we can translate a quote from famous coach Bill Walsh into some tangible action steps for leaders.
Finding the Sweet Spot in Your Checkout Process
One trick in optimizing your checkout experience is helping customers find the "sweet spot" in as few clicks as possible.
Great Intentions Can Lead to Unpredictable Outcomes
We build goals with the best intentions, but the outcomes often aren’t what we expected. They might run against to the original goal.
Give Your Team a Way to Say No
How exactly do you enable your existing team to get more done (without working overtime or burning out)?
There are many strategies for gaining efficiency, but today, let's talk about one. Give your team the opportunity to say no.
How to Respond When Your Teammate Makes a Mistake
One of my colleagues at Zapier has been diving deep on the ins and outs of coaching. A few weeks back, she put out a prompt to our team. How do you respond when a teammate makes a mistake? My…
Build Your Own Red Team
At some point or another, I’d imagine virtually all of us have answered some form of the “money is no object” question. Essentially this: If you didn’t have to worry about money at all, what would you do? My standard…
Listen, Learn, and Help. Then, Lead.
I’m constantly drawn to leaders in military settings. I suspect it’s because of the immense gravity surrounding their specific situation. It’s hard to fathom what it’s like to lead a country being bombed on a nightly basis like Churchill or…
On Re-Reading and The Book Quantity Trap
It seems like more people are reading actual books these days. Admittedly, I have no data to back this up outside of my observations of friends in-person and on social media. However, more people I know are posting reading lists,…
The Importance of Keeping a Moral Ledger
Today’s post deviates a bit from the norm. I’ve been reading quite a bit about history and Stoicism in particular. A few concepts are sticking out like this idea of a moral ledger. So, let’s explore and start with a…