Field notes from the job hunt
My lessons learned while finding my next role
Jeremey DuVall
Jeremey is a Support guy at Zapier, Dad, and CrossFitter. He blogs about leading teams, delighting customers, and becoming a better human.
Digesting Chesky’s playbook
What should a product manager ultimately be responsible for? Thoughts from Airbnb.
Gravity, incentives, and outcomes
Opinion: Negative outcomes and actions are best attributed to poor incentives, not malice.
Essence of a strategy
My permanent note defining the elements of a good strategy
Carrying capacity
The ceiling on your SaaS business
Writing on the web
More riffs to spur conversation, less finished masterpieces.
Where does “delight” fit in customer support?
Examining where words like "delight" and "wow" fit within customer support
Examining Grammarly’s quiet (yet, explosive) growth
Grammarly built a tremendous business without any of the obvious growth loops. How exactly did they do it?