I work as a Team Lead and Happiness Engineer at Automattic, the parent company behind WordPress.com. I also co-founded a 501(c)3 nonprofit called Drink for Pink in Denver, Colorado.

On a daily basis, I’m having 1-1’s with team members, helping to set the direction of support, answering support requests, testing features, reporting bugs, and writing up small fixes whenever possible.

I write every weekday about topics that I’m interested in including customer support, leadership, and self-improvement. I love to speak to audiences, and I publish a bi-weekly newsletter.

In a past life, I worked as a freelance writer focused on sharing sound science through stories. I’ve published words in various publications like The Next Web, Huffington Post, and CNN. Currently, my writing is exclusively focused here on the blog.

I have a life offline as well. I promise. I live in Denver, Colorado with my amazing wife and our dog and cat. I’ve never met a piece of carrot cake I didn’t like.

If you’re curious, here’s what I’m focused on right this instant. You can also follow me in various places:

Twitter – LinkedInGitHub

Want to chat about life, learning, or working together? Get in touch!


We look insane.